Kommander · AI customer support
Support agents that actually read the docs.
Kommander turns your documentation, FAQs and procedures into AI assistants that answer on your website, WhatsApp and Slack in 15+ languages. They cite their sources, take real actions, and hand the conversation to your team when they're not sure.
14 days free on every channel · Cancel any time
What is Kommander?
Kommander is an AI customer support platform made by Gorilli. It turns your documentation, FAQs and procedures into AI assistants that answer customers on your website, WhatsApp Business and Slack in 15+ languages, cite their sources, take actions through your APIs, and hand off to a person when unsure.
Facts and prices checked
- Made by
- Gorilli, Milan, Italy
- Price
- From €50/month + VAT
- Free trial
- 14 days on every channel
- Channels
- Website chat, WhatsApp Business, Slack and REST API
- Languages
- 15+, detected automatically
- Data
- EU data residency, GDPR-native, no training on your data
The problem
Your customers wait hours for answers that already exist in your docs.
Most support tickets ask the same questions: shipping, bookings, order status, policies. Your team answers them one by one, outside business hours nobody answers at all, and generic chatbots either know nothing about your business or confidently make things up.
Why teams use it
What Kommander does for you
Answers grounded in your knowledge
Replies come from your own documents, and every answer shows its source. No invented policies, no guessing.
It acts, not just chats
Look up an order, open a ticket or book a call through your APIs, inside the conversation.
Wherever your customers already are
Website widget, WhatsApp Business, Slack and a REST API, with automatic language detection across 15+ languages.
Your team stays in control
When confidence is low, the assistant hands off to a person with the full conversation context.
Learn what your docs are missing
Live analytics show unanswered questions, so every gap becomes a better answer tomorrow.
Private by design
EU data residency, GDPR-native, and your data is never used to train models.
How it works
- 01
Upload your knowledge
Add PDFs, DOCX files and web pages. No code and no prompt engineering.
- 02
Connect channels and actions
Turn on your website, WhatsApp or Slack, and connect the APIs your assistant should use.
- 03
Go live and improve
Watch conversations, handoffs and unanswered questions on a real-time dashboard.
What's included
- Retrieval-augmented answers with citations
- Website chat widget
- WhatsApp Business
- Slack
- REST API
- 15+ languages, auto-detected
- Confidence-based human handoff
- API actions: orders, tickets, bookings
- PDF, DOCX and URL ingestion
- Real-time analytics
- EU data residency
- No training on your data
Built for
Customer support
Resolve repetitive questions instantly and send your team only the conversations that need a person.
Sales and lead generation
Qualify leads and book demos around the clock, in the visitor's language.
HR, IT and operations
Give employees one internal assistant for policies, procedures and troubleshooting.
E-commerce
Answer shipping, returns and order status on the channels your buyers already use.
Pricing
Start free. Upgrade when it pays for itself.
Internal
€50/mo
Assistants for your team. 1,000 messages included, then €0.05 per message.
External
€150/mo
Customer-facing assistants. 1,000 messages included, then €0.05 per message.
Enterprise
Custom
Tailored setup and volume pricing.
Prices from kommander.ai, October 2026, excluding VAT. Every plan starts with a 14-day free trial.
Questions
Will the assistant make things up?
Kommander answers from the documents you provide and cites the source of every reply. When it isn't confident, it hands the conversation to your team instead of guessing.
Which channels does it support?
A website chat widget, WhatsApp Business, Slack and a REST API for anything else.
Do I need developers to set it up?
No. You train assistants by uploading documents and pages. Developers only come in if you want the assistant to call your own APIs.
Where is my data stored?
In the EU. Kommander is GDPR-native and never uses your data to train models.
How does the free trial work?
You get 14 days on all channels. Cancel before the trial ends and you are not charged.
Answer every customer in seconds, starting this week.
Upload your docs, connect a channel and see your first assistant answer real questions. Free for 14 days.
Built and operated by Gorilli, an AI-native product company in Milan. Read the build story